The Challenge: Managing High Volume Amazon Vendor Operations
Phoenix House International, a leading sports supplier across the UK and Europe, manages over £30M/year in Amazon Vendor sales. While Linnworks served as their order management system, its built-in Amazon Vendor integration wasn’t meeting their needs for critical processes like shipment creation and ASN (Advanced Shipping Notifications).
As Amazon sales grew, the company faced challenges:
- Intensive manual processes: Allocating stock, accepting orders, and processing shipments required hours of admin work every week.
- Weekend workloads: Orders received over the weekend created a backlog, demanding staff availability on Saturdays and early Mondays.
- Inefficient workflows: Entering data via large spreadsheets slowed operations and increased the risk of errors.
The team needed a solution that could integrate seamlessly with Linnworks while unlocking Amazon-specific functionality to scale their business.
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What Phoenix House International Had to Say
"Amazon Vendor has complex requirements, but KhooCommerce made it simple to set up and integrate with our ERP. For an enterprise business like ours, finding a solution that could scale with us was critical. KhooCommerce integrated smoothly, works seamlessly with Linnworks, and has been a huge time and cost saver. With a high volume of products going out the door, managing multiple systems for our warehouse and Amazon wasn’t sustainable. KhooCommerce streamlined our logistics and made the entire process so much easier."
What Phoenix House International Had to Say
"Amazon Vendor has complex requirements, but KhooCommerce made it simple to set up and integrate with our ERP. For an enterprise business like ours, finding a solution that could scale with us was critical. KhooCommerce integrated smoothly, works seamlessly with Linnworks, and has been a huge time and cost saver. With a high volume of products going out the door, managing multiple systems for our warehouse and Amazon wasn’t sustainable. KhooCommerce streamlined our logistics and made the entire process so much easier."
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Why Phoenix House International Chose KhooCommerce
- Ease of Use: The intuitive interface made it simple for the team to process orders, create shipments, and generate labels.
- Scalability: The system scaled effortlessly with their £30M/year sales volume, enabling future growth.
- Reliability: Integration worked seamlessly with Linnworks, reducing errors and improving overall efficiency.
- Value for Money: The cost savings from avoided hires and streamlined workflows exceeded expectations.
Why Phoenix House International Chose KhooCommerce
- Ease of Use: The intuitive interface made it simple for the team to process orders, create shipments, and generate labels.
- Scalability: The system scaled effortlessly with their £30M/year sales volume, enabling future growth.
- Reliability: Integration worked seamlessly with Linnworks, reducing errors and improving overall efficiency.
- Value for Money: The cost savings from avoided hires and streamlined workflows exceeded expectations.
Key Takeaways
Interested in Simplifying Your Linnworks Integration?
With KhooCommerce, you can transform how you manage Amazon Vendor operations with Linnworks, saving time, reducing errors, and improving efficiency. Contact us to discuss your unique challenges and discover how we can help.
