Amazon has announced a major update to its compliance framework. The long-standing Label and ASN chargebacks are being merged into a single category called Receive Accuracy. This follows recent changes in how Amazon measures PO alignment, so vendors now need to tighten both sides of their inbound workflow. Purchase orders must align with confirmations and shipments, and shipments must align with labels and ASNs.

The rules themselves are not new. What is new is the level of detail, consistency and enforcement Amazon will apply.

Below is a clear breakdown of what is changing, what remains the same, and how vendors can prepare.

What Is Receive Accuracy

Receive Accuracy is a new chargeback category that consolidates the previous Label and ASN chargebacks. Amazon will now identify the specific root causes behind receiving issues and display them in Vendor Central. This gives vendors more transparency, but it also means Amazon will be cross-checking shipment data far more closely.

You can expect validation across:

• Label information
• ASN structure and identifiers
• Carton and pallet images
• Shipment documentation
• Physical inventory counts at the Fulfilment Centre

What Is Not Changing

The operational requirements are the same. You still need to follow the vendor manual guidelines for labeling, ASN submission and shipment preparation.

Chargeback rates remain unchanged:

• Labels: £0.12 or €0.14 per unit
• ASN: no rate change

The expectations for accuracy, however, have increased.

Timeline for the New Policy

Phase 1: Soft Launch on 1 December 2025
The new Receive Accuracy category becomes visible in Vendor Central. Vendors will see defects, but Amazon will not invoice them yet. This period is intended for process updates, training and system checks.

Phase 2: Hard Launch on 19 January 2026
Chargebacks begin. All defects found under the new Receive Accuracy category will be invoiced. Amazon will use data and images to validate these issues, so disputes will require clear evidence.

Where Vendors Commonly Get Caught Out

Receive Accuracy issues typically occur when something in the shipment lifecycle becomes misaligned. The most common risk areas include:

1. PO confirmations that drift out of sync: If your confirmed quantities do not align with what you ship, Amazon will flag it. Using structured confirmation cycles and automated EDI 855 acknowledgements reduces this risk.
2. Incorrect case pack information: If Amazon believes a case represents one unit but you have shipped six units inside it, you could be charged for overage or mismatched receiving.
3. Over-shipments: Shipping more than Amazon ordered creates immediate compliance problems. Overages used to be a separate chargeback. They are now part of a more unified accuracy framework.
4. Labels that do not meet spec or are covered by carrier labels: Even perfectly compliant labels can fail if a carrier places a second label over the top. SSCC and licence-plate labelling helps significantly.
5. ASNs that do not match the physical structure: Your ASN must reflect the exact pallet and carton hierarchy. Incorrect parent-child relationships are one of the biggest causes of ASN defects.
6. Shipment timing that falls outside the carrier or ship-window rules: Amazon compares freight ready dates, carrier requested pickup dates and ASN timestamps. Anything falling outside the approved ship window can cause issues.
7. Human error at any stage of the packing or scanning process: This includes mislabelled cartons, mixed SKUs, incorrect identifiers or changes in the warehouse that never get updated in the system.
   
   

The New Reality: Manual Processes Will Not Be Enough

Amazon is now cross-referencing:

• Shipment documents
• ASN files
• PO and POA data
• Pallet and carton photos
• Inbound quantity scans
  

Manual workflows struggle to maintain perfect alignment across all of these touchpoints. Spreadsheets, email chains and hand-built ASNs leave too much room for miscommunication and inconsistency.

To avoid Receive Accuracy penalties, vendors need:

• Accurate data at every stage
• Consistent carton structure
• Reliable label generation
• Strong PO confirmation discipline
• System-driven ASN creation
• A unified workflow between admin teams and warehouse teams
• A clean audit trail for disputes

How KhooCommerce Helps You Avoid Receive Accuracy Chargebacks Entirely

KhooCommerce was built specifically to prevent the issues Amazon is now scrutinising more closely.

Our platform ensures:

• Fully compliant Amazon labels generated automatically
• ASNs created from real warehouse activity, so structure is always accurate
• One ASN per shipment based on your configuration
• Automatic mapping of units, cartons and pallets to match Amazon’s requirements
• EDI 855 acknowledgements that keep PO confirmations in sync
• Validation checks before anything is submitted to Amazon
• Complete EDI audit logs for dispute protection
• A single workflow that unifies PO, warehouse activity, ASN creation and invoicing

This removes the need for manual data entry or last minute corrections that commonly lead to receiving errors.

Receive Accuracy chargebacks become predictable and preventable. With automation, they often disappear completely.

What Vendors Should Do Now

1. Review your PO confirmation process: Use structured confirmations and, wherever possible, EDI 855 automation.
2. Check your catalogue and case pack data: Correct data prevents overage and shortage errors at source.
3. Train warehouse teams on consistent labelling: SSCCs and licence-plate labels dramatically reduce receiving ambiguity.
4. Audit your ASN workflow: Ensure your ASN structure always matches your actual shipment.
5. Use the soft launch period wisely: Fix issues in December so you do not pay for them in January.
6. Consider whether your current processes will stand up to January’s level of enforcement: If they involve spreadsheets, manual ASNs or inconsistent warehouse communication, they probably will not.

Our Final Thoughts

Amazon is not creating new rules. It is tightening the enforcement of rules that many vendors struggle to execute consistently. Receive Accuracy will reward vendors with strong processes and clear data. It will penalise vendors who rely on manual work, inconsistent communication and reactive problem solving.

The vendors who modernise now will see fewer chargebacks, smoother inbound performance and better control of their margins. The vendors who delay will spend the first quarter of 2026 chasing down errors and disputes.

If you want help preparing for the new policy or want to stress test your existing workflow, the KhooCommerce team is ready to support you.