Phoenix House International, a leading sports supplier across the UK and Europe, manages over £30M/year in Amazon Vendor sales. While Linnworks served as their order management system, its built-in Amazon Vendor integration wasn’t meeting their needs for critical processes like shipment creation and ASN (Advanced Shipping Notifications).

As Amazon sales grew, the company faced challenges:

• Intensive manual processes: Allocating stock, accepting orders, and processing shipments required hours of admin work every week.
• Weekend workloads: Orders received over the weekend created a backlog, demanding staff availability on Saturdays and early Mondays.
• Inefficient workflows: Entering data via large spreadsheets slowed operations and increased the risk of errors.

The team needed a solution that could integrate seamlessly with Linnworks while unlocking Amazon-specific functionality to scale their business.

KhooCommerce delivered a powerful integration to automate and simplify Amazon Vendor processes for Phoenix House International. The setup:

• FTP Integration: Orders processed in KhooCommerce synced directly to Linnworks via FTP.
• End-to-End Amazon Vendor Functions: KhooCommerce streamlined PO processing, shipment creation, and label generation, all while ensuring seamless compatibility with Linnworks.
• Scalable, Flexible Tools: The platform’s intuitive interface enabled superusers to quickly adapt, process orders, and manage shipments effortlessly.

Pro Tip: Integrating KhooCommerce with Linnworks can eliminate the need for additional hires, saving significant operational costs.