A UK-based manufacturer of sporting goods, has been a well-established Amazon Vendor for many years. As their Amazon Vendor accounts in the UK and France grew, so did the administrative workload required to process orders. Despite SAP’s robust ERP functionality, their team faced significant challenges, including:

• Delays in processing orders: Putting orders into SAP was a time-consuming task.
• Warehouse inefficiencies: Shipment creation was often delayed due to slow order processing.
• Order confirmation bottlenecks: Confirming orders to Amazon Vendor took longer than expected, creating workflow backlogs.

The team responsible for processing orders found themselves overwhelmed by these manual processes, hindering their ability to keep up with Amazon’s demands.

KhooCommerce provided Unicorn Products with a seamless integration to streamline their Amazon Vendor operations. By automating key processes and connecting SAP with Amazon Vendor through KhooCommerce, the team experienced:

• Centralised data management: Orders, shipments, and confirmations all managed in one place.
• Automation of repetitive tasks: Order processing, stock allocation, and invoicing made faster and error-free.
• Improved warehouse coordination: Orders processed and sent to the warehouse the same day, ensuring faster shipment turnarounds.