A leading UK distributor of homeware products was struggling to keep up with the operational demands of their growing Amazon Vendor account. With a bespoke, in-house ERP that couldn’t natively integrate with Amazon Vendor, their team faced:

• Manual Order Processing: Assigning stock, confirming POs, and processing shipments required hours of manual input.
• Complex Shipment Creation: Mixed and single-SKU cartons had to be manually configured, slowing down the dispatch process.
• Disjointed Labelling: Generating ASN and carrier labels required switching between multiple systems, adding time and risk of errors.
• Scalability Concerns: Increasing order volumes and seasonal peaks placed additional strain on the team, creating inefficiencies and delays.

As Amazon became a key part of their growth strategy, the company sought a scalable, efficient solution to automate their workflows and reduce the administrative burden.

KhooCommerce partnered with the client to deliver a tailored solution that integrated seamlessly with their bespoke ERP and addressed their operational challenges:

• Bespoke ERP Integration: A full EDI connection between the ERP and Amazon Vendor was established, automating data flows for PO confirmations, shipment creation, and invoicing.
• Autopack Wizard: This feature streamlined the configuration of mixed and single-SKU cartons, enabling rapid label creation with precise inner and outer packaging setups.
• Unified Labeling: Combined ASN and AMZNCC labels into a single SSCC label, reducing steps and improving efficiency.
• Real-Time Label Printing: Labels were generated at the point of packing, eliminating delays and simplifying the process for the warehousing team.
• Team Training and Support: Multiple staff members were trained to ensure the smooth adoption of the system, with ongoing support provided for troubleshooting and optimisation.