Systems

Amazon Integration

Fully integrate with Amazon across Purchase Order importing, Purchase order Acknowledgement, ASN sending and Invoicing. 

Order Processing 

Easily handle all your orders for a country in minutes. It really is that easy! No more printing orders, no more paperwork. 

Auto-Invoicing

Confirmed orders will also create invoices within Amazon Vendor with your specific VAT rates.

Integrate with Existing Systems

If you have an ERP (Netsuite, Sage, Dynamics, Unleashed, SAP...) and want the orders to appear there - we can do that too. 

Detailed Reporting and Business Analytics 

See trends in sales, most cancelled items, learn where you need to re-stock to sell more to Amazon Vendor.

Operations 

Warehouse Pick Lists

Send the warehouse a list of all the items they need to pick. Can be sorted by location, warehouse bin or product category.

Consolidated Shipping

If you get multiple orders to one amazon location, you can combine the shipments together within our packing screen.

Chargeback Assistance

Some chargebacks can be alleviated by EDI - specifically though to do with labelling, carton info compliance and PO On time accuracy. Read the blogs or get in touch for more info.

3P Warehouse

If you use a 3P warehouse(s) - we can send them a detail of what should be packed in which boxes. This can save them charging you the time required to enter all that info into the Vendor portal. 

Multiple Countries

Multiple Vendor codes and countries, warehouses and currencies supported! 

General questions

What are the Khoocommerce monthly fees?

Your monthly hosting and license fee is calculated based on the functionality and channels you need, taking into account your estimated sales volumes. We will support you with a dedicated Account Manager who you will be able to reach for any reason. 

How does setup work?

Setup and initial development is always different company to company. We start by taking a detailed and in-depth view of your processes and work with you to build an ideal outcome. This is a conversation that involves operations and sales managers. From there we will produce a development schedule, which can be as quick as 2-10 weeks, but this very much depends on the scope of work required and channel testing periods. 

How are software updates managed?

Software is always evolving and improving, and upgrades are completed routinely as part of your subscription.

What is included within installation?

KhooCommerce installations include both the development setup and the operational implementation team (in the form of project management and on-site consultancy). 

What support is provided around KhooCommerce?

KhooCommerce comes with extensive online support and a personal account manager. Online support is provided both through 24/7 email support and online support pages. Your KhooCommerce account manager who is the first point of contact for all things KhooCommerce including future functionality, any issues and plans for the future. 

How long are your contracts?

All KhooCommerce plans have a minimum term of 6 months, as per our Terms and Conditions. Following your initial 6 months, we require 60 days notice for closing your account. 

Amazon Vendor questions

How does the Amazon Vendor EDI integration work?

Our Vendor EDI integration will take your account through the steps of testing and production with each EDI message. You can read more about how this works here. 

How long does the Amazon Vendor EDI integration take?

Some of our projects get up and running in 2 weeks - others can take a bit longer. We like to keep projects to a minimum and work within your timescales. Most of our work is completed within 2 months for a basic Amazon Vendor EDI implementation, but more complicated projects may need a bit more time to ensure smooth business process changeover. Please make your specific requirements known from the start so we can best accomodate you. 

Fulfilment/Warehouse questions

We have an existing WMS (warehouse management software), how do you work with this? 

If you use a WMS already, please notify us what information you need sending (i.e. a picking detail list) and what formats we can send this in.

We work with a number of shipping partners, based on internal rules, can you cater for this? 

KhooCommerce is currently integrated with a variety of shipping partners (UPS/DPD etc) and we appreciate deciding between pallets and cartons can involve internal rules. We will work with you to understand how we can optimise this as much as possible to speed up your freight team and reduce shipping costs.

We operate across multiple warehouses, can you cater for this? 

KhooCommerce is a multi-warehouse system that allows for location tracking within each stock location. Equally if you fulfil across Europe from several warehouses this can be configured, too.